How It Works

First, describe your symptoms

Log in to StableDoc and click "Get care". Simply enter your symptoms or a description of your medical request. The app matches you with the next available doctor or nurse practitioner, or you can schedule an appointment with a specialist at a time that’s convenient for you. If you choose to see a provider right away, you'll hear from them in less than five minutes. If you don’t have employer or insurer coverage, fees may apply since many virtual services aren’t covered by provincial health plans. If payment is required, online doctor consultations start at $49.

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Next, you'll hear from the doctor

Once the doctor reviews your request, they’ll determine whether they can help you on StableDoc. If they're able to help, your online doctor consultation will start right away and you'll speak directly with a doctor or nurse practitioner over text. The provider may also request an audio or video chat if it’ll help with your diagnosis. If the doctor can’t help, your consultation won’t start and you won’t be charged. The doctor will advise if you need to visit a family practice or walk-in clinic instead.

Get advice, a diagnosis, and treatment online

You'll receive any prescriptions or online doctor’s notes right on StableDoc. Prescriptions can be sent to your pharmacy of choice for pickup or you can have them delivered to your door for free. Please note: StableDoc is not a pharmaceutical manufacturer, nor are we an online pharmacy. This means you'll need to buy your medication from the pharmacy once you have your prescription.

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