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Terms & Conditions

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StableDoc Terms & Conditions

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and StableDoc (“Company”, “we”, “us”, or “our”), concerning your access to, and use of the website, as well as any other media form, media channel, web application, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing our site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Mobile Application Disclaimer

By downloading or using the StableDoc mobile application (“app”), these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to StableDoc.

No Ambulance services for now

While we plan to provide emergency/Ambulance services as captured in our roadmap, you cannot contact emergency services through our app for now. In the event of an emergency, or if you have a condition that you know will require a physical examination, or if you think you have a condition that requires urgent medical advice, diagnosis, or treatment, please dial your local emergency number or seek care from your local emergency room, urgent care, or other first responders immediately.

The App is offered and available to users who meet all of the following conditions:

  • Are 18 years of age or older or an emancipated minor depending on the country
  • Reside in a country where use of our app is acceptable by law.

By using this App, you represent and warrant that you are of legal age to form a binding contract with us and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not download, access or use the StableDoc App and services.

Clinical Services are offered by Company and available to patients who meet all of the following conditions:

  • Are 18 years of age or older or an emancipated minor, or have Clinical Services requested by a parent or guardian.
  • Are provided access to the Clinical Services by a health plan (“Sponsor”).
  • Are physically located in a country where StableDoc and StableDoc partners are permitted by law to provide Clinical Services.

By creating an account in the StableDoc App that includes access to Clinical Services, you are registering as a patient of Company. By using the Clinical Services, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Clinical Services. To permit you to access the Clinical Services on behalf of a minor child of whom you are a parent or legal guardian, you may be permitted to establish a subaccount under your name. Any such subaccount shall be subject to these Terms of Use.

You hereby certify that you are physically located in one of the countries in which StableDoc and StableDoc Partners provide Clinical Services. You acknowledge that your ability to access and use the Clinical Services is conditioned upon the truthfulness of this certification and that the Providers you access are relying upon this certification in order to interact with you.

You hereby certify that you are physically located in one of the countries in which StableDoc and StableDoc Partners provide Clinical Services. You acknowledge that your ability to access and use the Clinical Services is conditioned upon the truthfulness of this certification and that the Providers you access are relying upon this certification in order to interact with you.

You acknowledge that it is your responsibility to enter your information into the App accurately and in English or other official language that we might update later in order to access our services. If you need to use the App in other languages, your mobile device needs to be set to that language (and, if it was not already set in that language, you need to re-start the App).

Corrections Of The Terms Of Use

There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

Your continued use of the App following the posting of revised Terms of Use means that you accept and agree to the changes. Although we will use commercially reasonable efforts to notify you when these Terms of Use are materially updated, you are expected to check this page frequently so you are aware of any changes, as they are binding on you regardless of whether we have been able to provide other forms of notice to you.

Healthcare Services

All Health Professionals who deliver Services through StableDoc are medical professionals practicing within a group of corporately owned professional practices collectively known as “StableDoc Professionals”. Each healthcare professional is responsible for his or her services and compliance with the requirements applicable to his or her profession and license. Neither StableDoc nor any third parties who promote the Services or provide you with a link to the Services shall be liable for any professional advice you obtain from a Healthcare Professional via the Services.

Virtual Consultations

You acknowledge that a virtual consultation may not be the appropriate course of treatment for your particular healthcare needs. Medical services rendered by a Provider are subject to their professional judgment. Any information or advice received from a Provider comes from the individual Provider. You and your individual Provider are solely responsible for all information and/or communication sent during a virtual consultation or other Clinical Services communication. Virtual consultations with Providers are not intended to replace your relationship with your existing primary care physician and are not a substitute for regular use of your primary care physician if you need to. Virtual consultations cannot be used for any service that must be provided to you by your regular physician as an in-office follow up to an in-office visit, at no additional charge to you or your health care plan, as required by your health care plan.

Site Content

None of the Site content (other than information you receive from specific Healthcare Professionals) should be considered medical advice or an endorsement, representation or warranty that any particular medication or treatment is safe, appropriate, or effective for you.

User Accounts

When you register on the Site, you are required to create an account (“Account”) by entering your name, email address, password and certain other information collected by StableDoc (collectively “Account Information”). To create an Account, you must be of legal age to form a binding contract. If you are not of legal age to form a binding contract, you may not register to use our Services. You agree that the Account Information that you always provide to us, including during registration and in any information, you upload to the Site, will be true, accurate, current, and complete. You may not transfer or share your Account password with anyone or create more than one Account (except for sub accounts established for children of whom you are the parent or legal guardian). You are responsible for maintaining the confidentiality of your Account password and for all activities that occur under your Account. StableDoc reserves the right to take all action, as it deems necessary or reasonable, regarding the security of the Site and your Account Information. In no event and under no circumstances shall StableDoc be held liable to you for any liabilities or damages resulting from or arising out of your use of the Site, your use of the Account Information or your release of the Account Information to a third party. You may not use anyone else’s account at any time.

Medical Records

Any clinical information provided as part of a virtual consultation becomes part of your legal medical record. Virtual consultations are provided in real-time. Accordingly, no audio or video recordings are maintained or stored in your legal medical record. You agree to provide accurate information about yourself for your legal medical record. Use of your legal medical record by your Provider is governed by our Notice of Privacy Practices. It is your responsibility to confirm any third party information, or information regarding a minor child of whom you are a parent or legal guardian, in your medical record. Any prescriptions ordered by Providers are subject to state regulations and prescriptions may not be available in your country or region. In the event that a Provider does prescribe a medication, he/she will limit the supply based on state regulations and will only prescribe a medication, as determined appropriate in his/her sole discretion and professional judgment. There is no guarantee that a prescription will be written. Any prescriptions that you acquire from a Provider shall be solely for your personal use. You should fully and carefully read all provided product information and labels and contact a physician or pharmacist if you have any questions regarding any prescription that you acquire from a Provider.

Accessing The App And Account Security

We reserve the right to withdraw or amend the StableDoc Mobile App, and any service or material we provide on the App, in our sole discretion without notice. We will not be liable if for any reason all or any part of the App is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the App, or the entire App. We reserve the right to suspend, discontinue or deny your access to and use of the App for any lawful reason.

You are responsible for making all arrangements necessary for you to have access to the App. We offer remote services using the internet, data networks, and devices which can access the internet and which can operate the App and our website (“Infrastructure”). We make the App and our website available for access using Infrastructure, but are not responsible for Infrastructure ourselves. The App operates only on Android-enabled phones running Android v5.0 or higher or iPhone version 5S or higher running IOS 11 or higher. StableDoc reserves the right to update the IOS and Android versions supported, and to discontinue supporting older versions of IOS or Android, at any time. The StableDoc Mobile App requires a consistent 4G or faster data connection and does not operate reliably on 3G, GPRS or EDGE connections. If you wish to use the App, you should ensure you have an internet-enabled device and a sufficient internet connection available. You acknowledge that technical or security threats or issues affecting the Infrastructure may require us to suspend our services in order to ensure they are secure and/or operating optimally.

You are responsible for ensuring the security of the device you use to access the App. We strongly recommend that if you are using a wireless network to access the App, you avoid use of public wi-fi facilities in favor of a personal wi-fi connection, and that the wireless network is secured with at least WPA-2 security. We recommend that the device from which you access the App is password protected, set to lock after a short period of inactivity, and protected with suitable security features.

You understand that the risk that ePHI contained in an email will be read by a third party, other than the intended recipient, cannot be eliminated. Reasonable measures will be used to protect the security and confidentiality of ePHI sent and received, including the use of encryption and other security technologies to the extent available. However, because of the risks outlined above, it is not possible to guarantee the security and confidentiality of email or push notifications. You understand that if you opt to send or receive ePHI via email or push notifications, we are not responsible for any unauthorized access to your health information that occurs during transmission. Moreover, we bear no responsibility for safeguarding the ePHI once it is transmitted to you.

From time to time, updates to the App may be made available to you. We recommend that you use the latest version of the App at all times, to take advantage of the latest enhancements and important updates. Depending on the update, you may not be able to use the App until you have downloaded the latest version of the App and accepted any updated Terms of Use.

To access the App or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the App that all the information you provide on the App is correct, current, and complete. We may contact you by telephone, mail or email to verify your StableDoc account information. We may request further information from you and you agree to provide such further information to ensure you have not fraudulently created your Account.

If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this App or portions of it using your user name, password, or other security information. You agree to notify us promptly of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared device so that others are not able to view or record your password or other personal information.

We have the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, at any time if, in our opinion, you have violated any provision of these Terms of Use.

Prohibited Uses

You may use the App only for lawful purposes and in accordance with these Terms of Use. You agree not to use the App:

  • In any way that violates any applicable federal, state, or local law or regulation of the country where you are accessing our app from.
  • On a device that has had its operating system compromised by the process of Jail breaking (Apple iOS) or Rooting (Android), which may result in the security of your personal data being compromised.
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
  • To send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms of Use.
  • To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
  • To impersonate or attempt to impersonate another user or any other person or entity, or to access any other user’s account through the App.
  • To impersonate or attempt to impersonate another user or any other person or entity, or to access any other user’s account through the App.

More so, you agree nt

  • Use the App in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the App, including their ability to engage in real time activities through the App.
  • Rse any robot, spider, or other automatic device, process, or means to access the App for any purpose, including monitoring or copying any of the material on the App.
  • Use any manual process to monitor or copy any of the material on the App, or for any other purpose not expressly authorized in these Terms of Use, without our prior written consent.
  • Use any device, software, or routine that interferes with the proper working of the App.
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the App, the server on which the App is stored, or any server, computer, or database connected to the App.
  • Attack the App via a denial-of-service attack or a distributed denial-of-service attack
  • Otherwise attempt to interfere with the proper working of the App


You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Site; breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; (5) or any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

Limitation On Time To File Claims

To The Greatest Extent Permitted By Applicable Law, Any Cause Of Action Or Claim You May Have Arising Out Of Or Relating To These Terms Of Use Or The App Must Be Commenced Within Twelve (12) Months After The Cause Of Action Accrues; Otherwise, Such Cause Of Action Or Claim Is Permanently Barred.

Assignments Of Rights

The agreement for our services is between you and us, and no other party. There are no intended third party beneficiaries of this agreement. You may not assign or transfer your rights or obligations under these Terms of Use without our prior written consent. We may assign our rights and obligations under these terms to another organization, but this will not affect your rights under these Terms of Use.

Entire Agreement

These Terms of Use constitute the sole and entire agreement between you and us regarding the App and the Clinical Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the App and the Clinical Services.

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